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What is the shipping cost?
Do you ship outside of the USA?
When can I expect my order?
What payment methods do you accept?
Do you have size charts for your shirts?
How can I contact you?
How do I personalize a shirt?
For personalized shirts, do I have to order a minimum quantity?
Do you combine shipping if I order multiple items?
What shipping carrier do you use?
What is your Return Policy?


What is the shipping cost?
A single T-shirt costs $3.00 to ship within the United States, while a sweatshirt costs $6. If you're ordering multiple items, the maximum shipping cost you'll be charged is $12. For example, three or more sweatshirts cost the same to ship as two ($12). Our checkout process automatically combines shipping for multiple item orders.

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Do you ship outside of the USA?
This store is not currently set up to accept international orders. However, this may change in the near future. If you are from outside the USA and would like a shirt, please contact us at kawaiishirtshop@gmail.com, and we'll see if we can add your country to our list of shipping destinations.

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When can I expect my order?
Your shirts will typically be shipped in 1-3 business days. A personalized shirt may take a couple extra days to ship. We ship from Massachusetts via USPS or FedEx, which typically takes another 3-5 days from shipment.

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What payment methods do you accept?
We accept Paypal and Google Checkout. Credit card payments can be made using either service.

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Do you have size charts for your shirts?
Yes, each shirt has a size chart right on the individual product's page. The size chart is one of the thumbnail images on the product listing. To see the shirt measurements, click on the size chart thumbnail, then click on the image to zoom in.

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How can I contact you?
You can email us at kawaiishirtshop@gmail.com if you have any questions, suggestions or feedback.

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How do I personalize a shirt?
To build your custom shirt, please shop in this store's "Personalized Kawaii Shirts" category. It's one of the Featured Categories on this store's front page. You can also find the Personalized Kawaii Shirts by clicking the "Categories" link at the top of any page. In the Personalized Kawaii Shirts section, choose your design, garment type and size, and add this item to your cart. While checking out, leave a note with the slogan or text you'd like on the shirt. You can also email us this information at kawaiishirtshop@gmail.com.

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For personalized shirts, do I have to order a minimum quantity?
Nope. Unlike other shirt shops, we have no minimum order quantities. You can buy just one as a special gift!

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Do you combine shipping if I order multiple items?
If you're ordering multiple items, the maximum shipping cost you'll be charged is $12. For example, a single sweatshirt costs $6 to ship within the USA, while the shipping cost for two or more sweatshirts is a flat rate of $12. Our checkout process automatically combines shipping for multiple item orders.

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What shipping carrier do you use?
We ship using USPS with Delivery Confirmation or FedEx, depending on the weight of the package.

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What is your Return Policy?
Clothing that has been tried on cannot be re-sold as new, and custom items cannot be re-sold at all. Hence there is a 25% fee for returns or exchanges. The buyer is also responsible for shipping costs both ways. Please check the size charts and product descriptions to ensure you are ordering the correct size and garment style. Also please ask all questions before placing an order. If the wrong item was sent out due to our mistake, or if there are gross defects in the product, we will make things right at our expense. Items with noticeable wear or that have been washed cannot be returned. No returns or exchanges will be accepted after 30 days of placing your order.

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Last Updated: 25 Nov 2015 15:42:24 PST home  |  about  |  terms  |  contact
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