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■ PAYMENT METHODS

The payment methods we accept are Paypal and Google Checkout. Credit card payments can be made using either service.

■ DELIVERY TIME

Your shirts will typically be shipped in 1-3 business days. A personalized shirt may take a couple extra days to ship. We ship from Massachusetts via USPS or FedEx, which typically takes another 3-5 days from shipment.

■ SHIPPING

A single T-shirt costs $3.00 to ship within the United States, while a sweatshirt costs $6. If you're ordering multiple items, the maximum shipping cost you'll be charged is $12. For example, three or more sweatshirts cost the same to ship as two ($12). Our checkout process automatically combines shipping for multiple item orders.

We ship using USPS with Delivery Confirmation or FedEx, depending on the weight of the package.

■ RETURN POLICY

Clothing that has been tried on cannot be re-sold as new, and custom items cannot be re-sold at all. Hence there is a 25% fee for returns or exchanges. The buyer is also responsible for shipping costs both ways. Please check the size charts and product descriptions to ensure you are ordering the correct size and garment style. Also please ask all questions before placing an order.

If the wrong item was sent out due to our mistake, or if there are gross defects in the product, we will make things right at our expense.

Items with noticeable wear or that have been washed cannot be returned. No returns or exchanges will be accepted after 30 days of placing your order.

■ CONTACT INFO

We are always striving to improve our service and offerings. Hence we welcome your feedback. Please email all comments and suggestions to:

kawaiishirtshop@gmail.com
Last Updated: 25 Nov 2015 15:42:24 PST home  |  about  |  terms  |  contact
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